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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vinny Iozzia

May 11, 2025

2  out of  5
rating by Vinny Iozzia
"I have been with Paul Cashman branch for over 10 years - while State Farm themselves have done me no wrong and have assisted me with 2 accidents during this time I feel like the Cashman branch lacks in customer service. My rates have also jumped recently, but I can't say that is a problem of the branch itself. When I got my new car last July I worked with Kyleen to get my insurance updated - what an absolute nightmare. No follow up from her - over a month to correct several mistakes and some never corrected at all (adding someone to insurance, updating deductibles).I gave up since she just wasn't doing what she said she would do. She also sold me life insurance stating no medical eval needed (have this in an email from her) and then I began to get endless calls about someone coming to my house for a medical eval. It took several attempts to get this cancelled after her lies but they did get it cleared up. When I had my previous car in 2020 I ended up getting a notice from the DMV as they had the wrong VIN down for my car insurance and they were suspending my registration. I won't name the representative who helped me here as she was able to quickly fix it and I appreciated that. Mistakes and typos do happen but adding it all up just gives a poor taste in my mouth over the years on top of increasing rates. I am writing this now that I have other insurance and feel like I can say something without receiving further lacking service on the SF end."
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Ali Wolfe-Grady

May 7, 2025

5  out of  5
rating by Ali Wolfe-Grady
"Joey was super helpful and patient with walking me through all of the different options and plans that are available. He explained in detail the process and made it an easy experience."
We responded:
"It's always important to go through all the different options and plans in a detailed fashion. Great to hear Joey was able to assist with this. Thank you for your feedback, Ali!"
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Sandra Howard

May 7, 2025

5  out of  5
rating by Sandra Howard
"Tammie Baldwin at the State Farm office of Paul Cashman is a rock star! I called the office to pay my grandson's policy and she quickly assisted me. It is wonderful to get prompt personal service."
We responded:
"Thank you, Sandra! Happy to hear Tammie provided personal and prompt service for you! We appreciate your business and the positive feedback!"
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Judith Gainor

May 6, 2025

5  out of  5
rating by Judith Gainor
"Had a frustrating "your call is important to us" experience with a company that forewarned me about a car insurance premium increase due to a violation. Got nowhere with them so I went directly to State Farm , my local agent and got an actual person. Joey ( the agent on call) pulled up the file and determined that it was bogus and all was done in under ten minutes. No such report, no change in premium. I love my State Farm people in the Paul Cashman office here in Santa Barbara Good service for over 40 years. A plus. Five stars. Top of the line Dr. Gainor"
We responded:
"Thank you, Dr. Gainor! We're so glad Joey was able to get to the bottom of things quickly and clearly. It means a lot to hear that you've trusted our office for over 40 years. We're always here when you need us!"
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ethan lopez

May 6, 2025

5  out of  5
rating by ethan lopez
"Tammie was great and helped me so much great attitude and is the best ever ."
We responded:
"Thank you for the positive feedback, Ethan!"
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Keith McGrew

May 6, 2025

5  out of  5
rating by Keith McGrew
"Joey was very helpful thank you."
We responded:
"Thank you, Keith!"
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Dave Lopez

May 5, 2025

5  out of  5
rating by Dave Lopez
"Tammie was such a help to me. She made my day less stressful by answering all my questions that were important to me."
We responded:
"Thank you for taking the time to leave us a review, Dave! Always happy to hear that our team was helpful and able to make the insurance process less stressful. "
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Avril Lipsky

May 5, 2025

5  out of  5
rating by Avril Lipsky
"Joey Merino was very helpful in helping me lower our premium. He took great care to explain what we needed to do and why. I was very grateful for his kindness and professionalism!"
We responded:
"Thank you for the kind words, Avril! Great to hear that Joey was able to help you lower your premium and explain your additional options in a thorough and friendly manner. We appreciate your business!"
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K christman

May 4, 2025

5  out of  5
rating by K christman
"Paul Cashman State Farm has been our insurer for boat, vehicle, life and home policies since 2000. Reliable, hands-on with humans ready to help. Thank you recently to agent, Joey for insuring our son's 1st car last minute on a Friday afternoon! It made our weekend."
We responded:
"Thank you for taking the time to leave us a review! We appreciate your longstanding business since 2000, and I am happy to hear Joey was able to help set up the auto insurance for your son's first car! So exciting!"
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Lisa A

May 3, 2025

5  out of  5
rating by Lisa A
"I had an excellent experience meeting my new agent, Joey, at State Farm. He carefully went through my coverage, explaining it well. I never felt rushed. I came out of appt. feeling relieved and secure."
We responded:
"That is great to hear, Lisa! It is important to be thorough and make sure everyone feels comfortable about their coverage options. Thank you for the kind review!"
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Renee Hamaty

May 1, 2025

5  out of  5
rating by Renee Hamaty
"Daniela Diaz is the best ! She continues to patiently assist me through the process of filing a claim! A lovely and clear communicator !"
We responded:
"Thank you, Renee! Happy to hear you had a positive experience working with Daniela to file a claim!"
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Mischa Lopez

May 1, 2025

5  out of  5
rating by Mischa Lopez
"Spoke to Daniela and she answered all of my questions, gave me information to further understand potential policies. She was professional and polite! Thanks!"
We responded:
"Thank you for taking the time to leave us a positive review! "
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Shayla

May 1, 2025

5  out of  5
rating by Shayla
"Daniela was so sweet and helpful! Highly recommend her to help you with anything you need."
We responded:
"Thank you for leaving us a kind review, as well as recommending us! Happy to hear you had great experience working with Daniela."
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Jacob R

May 1, 2025

5  out of  5
rating by Jacob R
"Daniela was the best, great customer service!"
We responded:
"Thank you, Jacob!"
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Mitchel Osborne

May 1, 2025

5  out of  5
rating by Mitchel Osborne
"Every time I visit the State Farm office in Santa Barbara, I leave feeling confident and well taken care of. This time, Daniela assisted me, and I was genuinely impressed by her knowledge and patience."
We responded:
"It is fantastic to hear that you feel confident and taken care of working with our team. Thank you so much for the kind words, we appreciate your business! - Paul"
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Emma Sproehnle

May 1, 2025

5  out of  5
rating by Emma Sproehnle
"Daniela was so kind and helpful! She explained in perfect detail and answered all my questions!"
We responded:
"Great to hear, Emma! Thank you for leaving us a positive review!"
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Ellen Kojo

May 1, 2025

5  out of  5
rating by Ellen Kojo
"I’ve been with State Farm in Santa Barbara for many years and never even think about switching! The team is always friendly, professional, and kind. They’re ready to help and answer any questions you have. Yesterday, Daniela helped me with my payment—she was very professional and made everything quick and easy. I highly recommend this particular office!"
We responded:
"Thank you, Ellen! I am glad Daniela was able to help with your payment in a quick and professional manner, and that you have enjoyed working with our team for many years!"
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Erica Short

May 1, 2025

5  out of  5
rating by Erica Short
"Daniela’s customer service was amazing! She is such a great employee and was so helpful."
We responded:
"Thank you, Erica! Appreciate the kind words about your experience working with Daniela!"
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Zak Lopez

May 1, 2025

5  out of  5
rating by Zak Lopez
"Daniela was great to work with and had great customer service overall"
We responded:
"Thank you, Zak!"
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Edgar Garcia

May 1, 2025

5  out of  5
rating by Edgar Garcia
"Daniela went above and beyond when i had questions about switching policies! Thank you state farm!"
We responded:
"Happy to hear Daniela went above and beyond to answer all of your policy questions. Thank you for sharing your positive experience, Edgar!"
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leyvi diaz

May 1, 2025

5  out of  5
rating by leyvi diaz
"Thanks so much Daniela for helping me understand my coverages on my car insurance"
We responded:
"Happy to hear Daniela was able to help you understand your car insurance coverage! We are always here if you need additional assistance! Thank you, Leyvi!"
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Sabby Garoutte

April 30, 2025

5  out of  5
rating by Sabby Garoutte
"Daniella was such a help! Great customer service!"
We responded:
"Great to hear you had a positive experience working with Daniela! Thank you, Sabby!"
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Izaak lopez

April 30, 2025

5  out of  5
rating by Izaak lopez
"Daniela was extremely friendly and very helpful!"
We responded:
"Thank you for the positive review, Izaak!"
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Andrea Donato

April 30, 2025

5  out of  5
rating by Andrea Donato
"Daniela Diaz was so very compassionate! She met all of my needs with excellent customer service. 5 Stars with the whole experience!!"
We responded:
"Great to hear! Thank you for the feedback, Andrea."
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Maria Carachure

April 29, 2025

5  out of  5
rating by Maria Carachure
"Highly recommend! Daniela was very helpful and informative, went above and beyond with her customer service!"
We responded:
"Fantastic to hear you had such a great experience working with Daniela! Thank you for taking the time to leave us a review, Maria!"